Privacy Policy

Bayit Tech LLC ("UGC Reels AI", "we", "us" or "our") operates ugcreelsai.com and provides UGC-style, advertising and short-form video production services (the "Services"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By visiting our website, contacting us or engaging us for a project, you agree to the collection and use of information in line with this policy. If you do not agree with any part of this policy, please do not use our website or Services.

We collect information in the following ways:

• Information you provide directly — your name, email address, phone or WhatsApp number, company name, billing details, and any product images, videos, briefs, brand guidelines, reference content or other project materials you share with us.
• Information collected automatically — basic technical data such as your IP address, browser type, device type, pages visited and referral source, collected through standard web analytics when you use our website.
• Communication records — messages, emails and WhatsApp conversations exchanged with our team while scoping, producing or delivering a project.
• Payment information — processed by our payment providers, Stripe and PayPal. We do not directly store full card or bank account numbers on our own systems.

Our production process uses artificial intelligence tools to help generate creators, scenes, voiceovers and video content, alongside human review at every stage before delivery. Where a project requires it, materials you provide (such as product images, briefs or reference content) may be processed by the relevant third-party technology provider solely to produce that project — not every provider listed below is used for every project.

Third-party technology providers we may use as part of our production workflow include OpenAI, Google services (including Gemini and Google Flow), HeyGen, Veo, Kling, Higgsfield and ElevenLabs. Each provider processes information under its own privacy and security practices, which you can review on the provider's own website. We do not use the materials you provide to train public AI models, and we do not own or control these third-party technologies.

We use the information we collect to:

• Scope, produce, review and deliver the video content you order;
• Communicate with you about your project, orders, invoices and support requests;
• Process payments and maintain accurate billing records;
• Improve our website, Services and production process;
• Send occasional updates about our Services, where you have not opted out; and
• Meet legal, tax and accounting obligations.

Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some website functionality. We do not use cookies to sell your personal information.

We do not sell your personal information. Depending on what a project or interaction requires, we may share information with:

• The third-party production providers described above, used where relevant to produce your project;
• Our payment providers, Stripe and PayPal, to process payments;
• WhatsApp Business, for order communication, invoicing and support;
• Hosting and email/communication tools that support our operations;
• Professional advisors such as accountants or legal counsel, where necessary; and
• Authorities, where required by law, regulation or valid legal process.

Not every customer's information is shared with every provider listed above — only the providers relevant to your specific project or request are involved. We do not control the privacy practices of third-party providers; please refer to each provider's own privacy policy for details on how they handle information.

Customer and project information is retained for up to 24 months after the end of the customer relationship, unless a longer period is required for legal, accounting, security, compliance or dispute-resolution purposes. You may request earlier deletion in line with your rights below, subject to those same requirements.

We take reasonable technical and organizational measures to protect the information we hold against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you are located, you may have the right to access, correct, delete or export your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us via WhatsApp Business or at support@ugcreelsai.com. We will respond within a reasonable time and in line with applicable law.

Our Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

We and the service providers we work with may process and store information in countries other than your own, including in connection with the AI and hosting providers described above. Where required, we take steps intended to ensure such transfers comply with applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will update the "Last updated" date above when we do. Continued use of our website or Services after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact Bayit Tech LLC via WhatsApp Business or at support@ugcreelsai.com, or write to us at 1209 Mountain Rd PL NE 5751, Albuquerque, NM 87110-7825.