Refund & Cancellation Policy
When refunds are available, how to cancel a subscription, and how revisions relate to refund eligibility.
On this page
Introduction
This Refund & Cancellation Policy explains how billing, cancellation and refunds work for Services provided by Bayit Tech LLC ("UGC Reels AI", "we", "us" or "our"). It should be read alongside our Terms & Conditions.
How Billing Works
Our $100/month package (5 videos per month, up to 90 seconds per video, human quality review, 48-hour turnaround and full commercial usage rights) is started by contacting UGC Reels AI directly — it is not a self-service subscription you activate on the website. Once the package is confirmed, we set up recurring monthly billing through Stripe and send your invoice via WhatsApp Business; payment is completed directly through Stripe. Custom packages outside the standard $100/month plan are scoped, priced and confirmed manually through WhatsApp.
Cancelling a Subscription
Customers who want to stop future recurring monthly charges must request cancellation before the next billing period begins. Cancellation requests should be submitted through WhatsApp Business or at support@ugcreelsai.com. Once cancellation is confirmed, future recurring charges stop from the applicable billing period onward. Cancelling does not automatically produce a refund for the current billing period — refund eligibility for the current period is assessed under Refund Eligibility below.
Refund Eligibility
Before Production Begins
If cancellation occurs before production work begins, refund eligibility is determined according to the applicable payment terms and the specific project status.
After Production Begins
Once production work has started, fees relating to work already performed are non-refundable, subject to applicable law and our approved resolution of genuine production issues.
Completed Deliverables
Payments for completed and delivered videos are non-refundable, except where required by applicable law or where UGC Reels AI approves an exception.
Production Issues
If delivered content contains a production error or does not follow the agreed brief, UGC Reels AI should have an opportunity to correct the issue — typically through the revision rounds included in your plan — before a refund is considered.
Refund Processing
Approved refunds are processed by UGC Reels AI within 14 business days. The time required for funds to appear in your account depends on the applicable payment provider (Stripe or PayPal) and your financial institution.
Payment Disputes & Chargebacks
If you have a concern about a charge, please contact us via WhatsApp Business or at support@ugcreelsai.com first so we can try to resolve it directly. Filing a chargeback with your bank or card provider without first contacting us may delay resolution and can affect your access to ongoing or future Services.
Changes to This Policy
We may update this policy from time to time. We will update the "Last updated" date above when we do. The version in effect at the time of your order governs that order, unless we are required by law to apply an updated version.
Contact Us
Questions about refunds or cancellations can be sent to Bayit Tech LLC via WhatsApp Business or at support@ugcreelsai.com, or by mail to 1209 Mountain Rd PL NE 5751, Albuquerque, NM 87110-7825.